Warranty

AquaDeck’s manufacturer makes every effort to produce our items to the highest quality and standards in the industry. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control.

For the purchaser, AquaDeck provides a 1-year warranty from the date of purchase against material or manufacturing of our water products. **Please be aware that our warranty policy strictly applies only to the original purchaser of our items. Consequently, if you have acquired one of our products through a second-hand purchase, or if you are not the initial buyer, the warranty is rendered void.

If you have a problem with your AquaDeck water product and you suspect that it may be due to defective materials or workmanship, the purchaser will need to contact AquaDeck with a detailed description and photos of the fault at hand.

The consumer will need to cover the costs for return freight of the product back to AquaDeck.

If AquaDeck inspection indicates a defect that is an attribute to materials or workmanship, AquaDeck will repair or replace your inflatable water product free of charge or arrange an exchange on the item at equal or lesser value or in some instances provide a full refund. Proof of purchase such as a sales receipt may be required. A refund or replacement might not be provided if product has been misused, mishandled, mistakenly installed, or modified in any way.

This 1-year warranty does not apply to:

• Normal wear and tear and ageing of the product.

• Damage by extreme weather or environmental conditions.

• Damage while in possession of a freight carrier, a dealer, purchaser, or any party other than AquaDeck.

• Damage by accident, neglect, improper use, or handling.

• Inflatables that have been towed by power or sail boats.

• Inflatables sold as “demos” or in “as is” condition.

• Inflatables determined to have been used for any activity other than an activity which is customary for the product.

• Inflatables that have been structurally or dimensionally altered or modified.

• Inflatables used for commercial or rental purposes.

• Cosmetic flaws or colours may vary from those shown. Cosmetic flaws or variations in colour are not covered by warranty.

• Use in excess of the manufacturers recommended maximum load capacity.

• Failure to comply with pressure recommendations, assembly / disassembly, and handling procedures.

• Does not cover any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.